Frequently Asked Questions
About the match
When you drink matcha, you consume whole, powdered green tea leaves. It's dissolved in water much like cocoa and is immediately ready to drink; there's no need to brew it.
One teaspoon of matcha, which is about 1–1.5 g, per 200 ml of liquid.
Yes, this is completely normal. The sediment consists of undissolved matcha particles. To get rid of them, simply stir the drink again.
Traditionally, matcha is prepared in water at around 80°C. You can drink it hot or cold, with water or milk, as long as the liquid's temperature does not exceed 80°C.
In a shaded and cool place, preferably in a refrigerator. Sunlight shortens its shelf life and deprives it of some nutrients. At Oromatcha, we store tea in refrigerated warehouses without access to light.
Matcha contains significant amounts of caffeine, so we recommend consulting your doctor before drinking it during pregnancy.
Payments, shipping, and returns
Credit and debit cards, BLIK, Przelewy24, and PayPal. All methods are available in the cart.
Orders paid on a business day by 1 pm (Polish time) ship the same day. Orders paid after 1 pm ship on the next business day, and orders placed on Friday after 1 pm or at the weekend ship on Monday. Delivery costs are calculated automatically when placing an order.
Yes. Products in their original, undamaged packaging can be returned within 14 days of receiving the shipment. Details can be found in our returns policy.
Yes, you can purchase an Oromatcha gift voucher in our store.
Yes. You earn points for purchases, reviews, and signing up for the newsletter, which you can exchange for discount codes, and after spending PLN 1,500, you receive a permanent 5% discount. You need a store account to redeem your points. Find out more on the loyalty program page.
Contact us via the contact form. We reply on business days.